Privacy Policy

At CrystalMoon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website or place an order.

1. Information We Collect

When you place an order, we may collect information such as:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and payment details

  • Information you provide while contacting Customer Care

2. How We Use Your Information

Your information is used only for purposes related to your order and customer service, including:

  • Processing and confirming orders

  • Shipping and delivering products

  • Providing order updates

  • Processing payments and refunds

  • Responding to customer support requests

  • Handling returns, refunds, and replacements

3. Sharing of Information

We may share necessary customer information with trusted service providers required to complete your order, including:

  • Shopify for website and order processing

  • Razorpay for payment processing and refunds

  • Courier and delivery partners for shipment and delivery

Only information necessary for these services may be shared.

4. No Sale of Customer Data

CrystalMoon does not sell, rent, or trade customer personal information to third parties.

Customer information is not shared with third parties for marketing or promotional purposes.

5. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Updating or Deleting Your Information

Customers may request to update or delete their personal information by contacting CrystalMoon Customer Care.

Certain information may need to be retained where required for legal, accounting, payment, order, or business purposes.

7. Third-Party Services

Our website may use trusted third-party services to process orders, payments, and deliveries. These services may process information according to their own privacy policies.

8. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

CrystalMoon may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact our Customer Care team through the contact details provided on our website.