Terms & Conditions

Welcome to CrystalMoon. By accessing or using our website and placing an order, you agree to the following Terms & Conditions.

1. Use of Website

You agree to use the CrystalMoon website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, slight variations in product colour, appearance, texture, or finish may occur due to photography, lighting, screen settings, and the natural characteristics of products.

3. Prices & Offers

All product prices and offers displayed on the website are subject to change without prior notice.

CrystalMoon reserves the right to modify, cancel, or discontinue any offer or promotion at any time.

4. Orders

After placing an order, you are responsible for providing accurate and complete delivery information.

CrystalMoon reserves the right to cancel or hold an order if the information provided is incorrect, incomplete, suspicious, or if the order cannot reasonably be fulfilled.

5. Payments

Orders must be successfully paid for through the payment options available at checkout.

Payment processing is handled through our payment service providers, including Razorpay, where applicable.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

CrystalMoon accepts returns/refunds only for verified damaged products, subject to the required unboxing video and supporting evidence.

8. Intellectual Property

All website content, including the CrystalMoon name, logo, product images, graphics, text, designs, and other materials, belongs to CrystalMoon or its respective owners.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Prohibited Activities

You must not:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Copy or misuse website content.

  • Submit false or fraudulent information.

  • Place fraudulent or unauthorized orders.

  • Interfere with the website's functionality or security.

10. Limitation of Liability

CrystalMoon will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier issues, technical failures, natural events, or third-party service interruptions.

11. Policy Changes

CrystalMoon reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be published on this page.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Care team using the contact information provided on our website.

By using the CrystalMoon website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.