Terms & Conditions


Introduction

Welcome to Crystalmoon, an online store offering natural crystal products. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you are advised not to use our website.

Payments

At Crystalmoon, we offer a smooth and secure payment experience to our customers.

  • We accept all major payment methods, including UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).

  • All online payments are processed through secure and trusted payment gateways.

  • We do not store any card or payment-related information on our servers.

Cancellation Policy

Order cancellation is allowed only before the order is shipped from our end.

  • Once the order status is updated to “Shipped”, the order cannot be cancelled.

  • Customers are requested to check order details carefully before placing an order.

Refund Policy

  • If an order is cancelled successfully before shipment, the refund will be processed within 7 to 10 business days.

  • The refunded amount will be credited back to the original mode of payment used while placing the order.

  • Refund timelines may vary depending on the customer’s bank or payment provider.

Return Policy

  • Returns are accepted only in case of a manufacturing defect.

  • Each product is carefully checked before dispatch; however, if you receive a product with a genuine manufacturing defect, you may contact us for assistance.

  • Returns will not be accepted for reasons other than manufacturing defects.

Customer Support

For any questions related to orders, cancellations, refunds, or returns, please contact our support team:

📧 Email: support@crystalmoon.in

Changes to Terms & Conditions

Crystalmoon reserves the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon being posted on the website. Customers are encouraged to review this page periodically.

✨ By using Crystalmoon, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.